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Terms and Conditions
Please read the following terms and conditions carefully - you may wish to print
this page out for future reference
Company Details
www.freelollies.co.uk is a trading name of Warp Speed Enterprises Ltd, Sandbourne House, Baughton Hill, Earls Croome, Worc, WR8 9DG
Contact Details
Address: As above
email: help@freelollies.co.uk
Tel: 07710 227254
The following terms and conditions apply to all transactions on www.freelollies.co.uk
Please read carefully and print a copy for reference.
1) All prices are shown in £ sterling, € Euros or $ US depending on
the user's selection, and we reserve the right to change any advertised prices
at any time. The only currencies we accept are £ sterling (GBP), €
Euros and US$
2) All products are subject to availability and may be changed at any time.
If your order cannot be fulfilled you will be offered an alternative or given
a full refund.
3) Delivery is free within the UK- we reserve the right to review this policy
at anytime in the future, however any changes will be shown clearly on the website
and all outstanding orders placed on the basis of "free delivery"
will be honored as such. Delivery to countries outside the UK is chargeable
at the rates shown in our "delivery" section.
4) All orders must be paid for in full prior to dispatch. Customers can pay by
credit card (secure credit card payments powered by Worldpay). Payment can also
be made by the secure online payment services offered by the companies known as
"Paypal" and "NOCHEX" - both these companies require you to
become "members" before you can make a payment.
We always seek to take legal action against non-payers and fraudulent customers.
5) Delivery will usually be within 5 working days; a signature may be required.
Goods will normally be dispatched on the same day that payment has been made
(or next day if after 2pm). If we are unable to do this, we will let the customer
know immediately.
6) Should there be a delay in delivery then we will notify you within 48 hours,
you will be advised of the expected delivery date or if the product is no longer
available.
7) We will endeavor to take all reasonable care, in so far as it possible to
do so, to keep all details of your order and payment secure, but in the absence
of negligence on our part we cannot be held liable for any loss you may suffer
if a third party procures unauthorized access to any data you provide when accessing
or ordering.
8) In the event that your product is lost or damaged in transit please contact
us by email. In the case of non-delivery please wait 7 days from the date of
your order in case it has been delayed. In case of goods received damaged or
faulty goods please retain the product and contact us within 10 days of receipt,
whereupon we will arrange for the item to be exchanged or provide a full refund.
In the case of unwanted goods, customers should follow the procedure outlined
in our "Returns" section.
9) Under the Consumer Protection ( Distance Selling ) Regulations 2000, you
have the right to cancel your order within seven days, starting the day after
receipt of the goods, without giving a reason. This is your cooling off period.
You do not need to return the goods within this period for you to secure a refund.
A refund will be given with in 30 days of cancellation, irrespective of whether
the goods have been returned at this stage. If the goods have not been returned
we will make a charge for collection and deduct this from the refund. This is
the only charge that will be levied.
10) Should you ever have cause to make a complaint, we guarantee to respond
within five working days.
11)We are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection Act
1998). We collect information about you for 2 reasons: firstly, to process your
order and second, to provide you with the best possible service. We will give
you the chance to refuse any marketing email from us or from another trader in
the future. The type of information we will collect about you includes: your name
address phone number email address .We will never collect sensitive information
about you without your explicit consent. The information we hold will be accurate
and up to date. You can check the information that we hold about you by emailing
us. If you find any inaccuracies we will delete or correct it promptly. The personal
information which we hold will be held securely in accordance with our internal
security policy and the law. If we intend to transfer your information outside
the EEA (European Economic Area) we will always obtain your consent first. We
may use technology to track the patterns of behavior of visitors to our site.
This can include using a "cookie" which would be stored on your browser.
You can usually modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless you modify your browser
settings. If you have any questions/comments about privacy, you should email us.
12)The companies we use to process card payments (Worldpay, Paypal and Nochex)
utilise the industry standard Secure Sockets Layer (SSL) technology to encrypt
all your personal information including debit or credit card number, name and
address. The encryption process takes the characters you enter and converts them
into bits of code that are then securely transmitted over the Internet.
13) None of the above affects your statutory rights as a consumer.
14) References to our "delivery", "returns" and "payment"
sections in these terms and conditions relate to the corresponding separate pages
on our website, links to which can be found in the tabs at the top of the screen. |
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