All items come with a full money back guarantee - if you're not happy with them in any way or they're not suitable (eg: they don't fit) then we'll give you a full refund.

It's important that you read the information on this page if you need to return something.

We will not accept returns that we are not expecting, or where these instructions have not been followed.

There are two types of returns, "unsuitable" items and "faulty" items - please read the relevant section below carefully.

1) Unsuitable Items (if the item is faulty, rather than unsuitable, ignore this and look further down the page)

If you find that an item you buy from us isn't suitable (eg: doesn't fit, you don't like the colour etc) then we'll be more than happy to exchange or refund it for you, so long as the freelollies tag is still attached, the item is in the same condition as it was when it left us (unworn, unwashed and smoke-free) and you notify us within 7 days of receipt

The first thing to do, or rather not to do is remove the freelollies tag. Unfortunately we cannot exchange non-faulty items where the tag has been taken off. This is due to the small minority of customers who think that it's OK to wear and wash an item a few times before returning it saying that they don't like the colour!

Next you need to send an email to returns@freelollies.co.uk within 7 days of your goods being delivered giving your order number and details of the item that you'd like to return.

We will then confirm your return by email - you then need to send the parcel back to the address given in your Returns Confirmation email ... the parcel MUST reach us within 7 days of the email being sent to you (14 days for non-UK customers), otherwise we will charge a re-stocking/admin fee as follows ...

Items Returned within 7 days (14 days for non-UK customers) - Full Refund
Items Returned after 8-14 days (15-21 days for non-UK customers) - Full Refund less 20% restocking/admin fee
Items Returned after 15-28 days - (22-28 days for non-UK customers) - Full Refund less 50% restocking/admin fee
Items Returned after 28 days - No Refund.

Please note that you will be responsible for the cost of returning the item to us. Freelollies cannot be held responsible for any parcels sent to us that get "lost in the post". We advise you to send your package by Recorded Delivery to ensure that you are covered for any loss in the mail. You will be responsible for the cost of sending the item back to us.

As soon as we have received your return (and checked that it is in the same condition as it was when we sent it to you) we will send you a full refund.

2) Faulty Items

We never knowingly send out faulty items, however mistakes will happen and from time to time (we're all human!)
If you receive an item that is faulty, then don't worry - will will sort it out for you as quickly as possible.

Do not try to repair the item yourself! Let us deal with the problem, you've just purchased a brand new item - you shouldn't be having to fix it. We will NOT refund faulty items that have been tampered with in any way, even if you had the best of intentions!

Please email us (returns@freelollies.co.uk) as soon as possible to let us know about the fault - we will then email you straight back to arrange for the item to be sent back to us. As soon as we receive the damaged item, we will refund your payment, along with any postage that you've had to pay to return it to us.

Please note that we reserve the right to have faulty items independently inspected if we believe that the garment may have been tampered with or has suffered "unreasonable abuse".

Our 'Returns policy' is designed to make shopping with freelollies as quick and easy as possible and in no way affects your cancellation rights under the Distance Selling Regulations (see our terms & conditions page)